All orders placed on suhae.com.au are processed within 2-3 business days, excluding weekends and public holidays.

 

Once your order is confirmed, you will receive an order confirmation email followed by a shipping notification when your item is dispatched.

 

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– Standard delivery within approximately 5 to 10 business days

– Delivery timelines are estimates and may vary due to courier operations, peak periods, or unforeseen circumstances

– Orders are delivered to the address provided at checkout

 

SUHAE is not responsible for delays caused by third-party logistics partners, incorrect addresses, or failed delivery attempts.

 

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For international orders (where applicable):

 

– Delivery times vary by destination

– Customs duties, taxes, or import fees (if any) are the responsibility of the recipient

 

Please contact our customer support team before placing an international order if you require clarification.

 

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Upon delivery, customers are advised to inspect the parcel and product immediately. Any issues should be reported to our customer support team within 48 hours of receipt.

 

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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

The Lifetime Warranty described below is provided in addition to, and does not replace or limit, these statutory guarantees.

 

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At SUHAE, we design our products to last. That is why we proudly offer a Lifetime Warranty on our shower hardware, on top of your rights under the Australian Consumer Law.

 

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Our Lifetime Warranty applies to manufacturing defects under normal household use, including:

 

– Internal component defects

– Functional issues not caused by misuse

– Performance faults arising from material or workmanship defects

 

If a defect is confirmed, SUHAE will, at its discretion:

 

– Repair the product, or

– Replace the defective part or unit

 

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While our products are built for durability, the Lifetime Warranty does not cover issues resulting from:

 

– Physical or accidental damage (e.g. drops, impact, cracks)

– Improper installation or incorrect handling

– Normal wear and tear

– Misuse, abuse, or negligence

– Modifications or repairs by unauthorised parties

– Damage caused by external factors (fire, flooding, corrosion due to extreme conditions)

 

Cosmetic changes that do not affect product function are also not covered.

 

This exclusion list applies to the Lifetime Warranty only and does not affect your separate rights under the Australian Consumer Law.

 

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Filter cartridges and other consumable components are not covered under the Lifetime Warranty, as they are designed for regular replacement as part of normal use.

 

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To initiate a warranty claim:

 

1. Contact our customer support team with your order number

2. Provide clear photos or videos of the issue

3. Allow our team to assess the claim

 

Approved claims will be handled as efficiently as possible. Replacement parts or products may differ slightly in appearance due to updates or improvements.

 

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– Proof of purchase is required for all warranty claims

– Warranty applies only to products purchased from authorised SUHAE channels

– Warranty is non-transferable and applies to the original purchaser only

 

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SUHAE products are crafted to support your daily rituals for the long term. Our Lifetime Warranty reflects our confidence in the quality of our materials, design, and engineering — so you can shower with peace of mind, backed by both our warranty and your rights under Australian law.

 

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Need Help?

 

For delivery questions or warranty assistance, please contact:

 

SUHAE PTY LTD (ABN 21 695 952 357)

Email: support@suhae.com.au

Website: suhae.com.au