Last updated: 21/07/2026

 

This website is operated by SUHAE PTY LTD (ABN 21 695 952 357) (“SUHAE”, “we”, “us”, “our”). By accessing or using suhae.com.au (the “Site”), purchasing our products, or engaging with our services, you agree to the following Terms & Conditions and Privacy Policy.

 

If you do not agree, please do not use our Site or services.

 

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SUHAE designs and sells premium shower systems, filters, and related wellness products. All content, products, and services provided through this Site are subject to availability and may be modified or discontinued without notice.

 

We reserve the right to update these Terms at any time. Continued use of the Site constitutes acceptance of the revised Terms.

 

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You must be at least 18 years old to place an order on this Site. By using our Site, you confirm that you are legally capable of entering into binding contracts.

 

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We make reasonable efforts to ensure product descriptions, images, and specifications are accurate. However:

 

– Product colours may vary due to screen settings.

– Product performance may vary based on water conditions and usage habits.

– Statements regarding skin, hair, or wellness benefits are not medical claims.

 

SUHAE products are intended for personal wellness and lifestyle use only and are not medical devices.

 

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All prices listed are in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated.

 

We reserve the right to:

 

– Change prices without prior notice

– Correct pricing errors

– Cancel orders due to pricing inaccuracies or stock limitations

 

Payment must be made in full before orders are processed. Accepted payment methods are displayed at checkout.

 

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– Orders are processed upon successful payment.

– Delivery timelines provided are estimates only.

– SUHAE is not responsible for delays caused by couriers, customs, or unforeseen circumstances.

 

Risk of loss passes to you upon delivery.

 

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Certain products may be offered on a subscription basis for filter replacements.

 

By enrolling:

 

– You authorise recurring charges at the stated interval

– You may modify or cancel subscriptions via your account or by contacting customer support

– Subscription changes must be made before the next billing cycle

 

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We aim to ensure satisfaction with every SUHAE purchase.

 

Nothing in this section limits your rights under the Australian Consumer Law (see Section 8 below). Subject to those rights, returns or refunds may be granted at our discretion where:

 

– The product is unused, unopened, and in its original condition

– The request is made within a reasonable return window of delivery

– Proof of purchase is provided

 

Opened filters, used products, or hygiene-sensitive items may not be eligible for change-of-mind return, other than where required by the Australian Consumer Law. Please contact our customer support team for assistance with a return or refund request.

 

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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

In addition to your rights under the Australian Consumer Law, SUHAE offers a Lifetime Warranty on shower hardware against manufacturing defects under normal household use. Full details of what is and isn’t covered, and how to make a claim, are set out on our Delivery & Warranty page.

 

Nothing in this Warranty section restricts, limits, or excludes any right or remedy you have under the Australian Consumer Law.

 

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All content on this Site, including logos, text, images, product designs, trademarks, and technology names (e.g. AERA™), is the property of SUHAE PTY LTD or its licensors.

 

You may not copy, reproduce, distribute, or exploit any content without written permission.

 

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To the fullest extent permitted by law, and subject always to your rights under the Australian Consumer Law which cannot be excluded:

 

– SUHAE shall not be liable for indirect, incidental, or consequential damages

– Our total liability shall not exceed the amount paid for the product giving rise to the claim, except where this would be inconsistent with the Australian Consumer Law

 

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These Terms are governed by the laws of [insert State/Territory of registration, e.g. New South Wales] and the Commonwealth of Australia. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of [insert State/Territory] and Australia.

 

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SUHAE PTY LTD is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

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We may collect:

 

– Name, email address, phone number

– Shipping and billing addresses

– Order and payment information

– Account login details

– Customer service communications

– Website usage data (cookies, IP address, device information)

 

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Your information may be used to:

 

– Process and fulfil orders

– Manage subscriptions and customer accounts

– Provide customer support

– Send order updates and service notifications

– Improve our website and services

– Conduct marketing (only with consent)

 

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With your consent, we may send:

 

– Product updates

– Wellness content

– Exclusive offers

 

You may opt out at any time via the unsubscribe link or by contacting us.

 

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We may share information with trusted third parties solely for operational purposes, including:

 

– Payment processors

– Logistics and delivery partners

– Website hosting and analytics providers

– Marketing platforms (e.g. Meta, Google)

 

Some of these third parties may store or process data outside Australia. We take reasonable steps to ensure any overseas recipients handle your information consistently with the Australian Privacy Principles.

 

We do not sell personal information.

 

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Our Site uses cookies to:

 

– Improve user experience

– Analyse traffic

– Support advertising and remarketing

 

You may manage cookies via your browser settings.

 

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We take reasonable technical and organisational measures to protect your information. However, no online system is entirely secure, and we cannot guarantee absolute security.

 

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Personal information is retained only as long as necessary for business or legal purposes.

 

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Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

 

– Access the personal information we hold about you

– Correct inaccuracies

– Withdraw consent to marketing

– Request that we handle a privacy complaint

 

If you have a concern about how we’ve handled your personal information, please contact us first using the details below. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

 

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For questions regarding these Terms or your personal information:

 

SUHAE PTY LTD (ABN 21 695 952 357)

Email: support@suhae.com.au

Website: suhae.com.au